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Frequently asked questions
Answers to common questions about ordering, payments, trade accounts, warranties and more.
Browse FAQs →Delivery, returns & order issues
Shipping times, tracking, return process, and what to do if your order hasn't arrived or isn't right.
Read delivery & returns policy →Help finding a part
Not sure what you need? Send us a photo and we'll identify the correct replacement for you.
How to send us a photo →Get in touch
Phone, email, WhatsApp, business hours and location — all the ways to reach us.
Contact options →The quickest way to get help Many door and window parts look very similar, so a clear photo is almost always the fastest route to an accurate answer. WhatsApp us a photo or email sales@jcphardware.co.uk.
Still can't find what you're looking for?
Call us Mon–Fri on 01209 200 564 · we typically reply within 1 hour during business hours.