Delivery services
Royal Mail Tracked 24
Evri Tracked
Parcelforce Large 48
Orders placed before 2:00pm Mon–Fri are despatched the same working day. Orders placed after the cut-off, at the weekend, or on bank holidays are despatched the next working day.
Example: Place an order at 10am on Monday → despatched Monday → typically arrives Tuesday or Wednesday.
All delivery times are estimates. Weather, courier issues and exceptional circumstances can occasionally cause delays.
Where we deliver
We deliver across the UK and Northern Ireland, including:
- UK mainland (England, Wales and Scotland)
- Scottish Highlands & Islands
- Channel Islands, Isle of Man, Isle of Wight
- Northern Ireland
Highlands, Islands and offshore addresses are sent via Royal Mail. Delivery times to these areas may be slightly longer than to the mainland.
We don't currently deliver to the Republic of Ireland, BFPO addresses, or overseas destinations.
Cancelling or amending an order
If your order hasn't been despatched yet, we can usually cancel or amend it for you — just contact us as soon as possible:
- Email: sales@jcphardware.co.uk
- WhatsApp: 07918 241583
- Phone: 01209 200 564 (Mon–Fri 8:30–15:30)
Once your order has been despatched it can't be cancelled, but you can still return it under our returns policy below.
Returns policy
30 days to return unwanted items
You can return any standard item within 30 days of receipt for a refund. This is longer than the 14 days required under the Consumer Contracts Regulations 2013 — we extend it to 30 as standard.
Items should be returned in their original condition and packaging where possible. Reasonable inspection is fine; items that have been used, fitted, or damaged by the customer may not be eligible for a full refund.
Who pays return postage?
We recommend using a tracked service and keeping your proof of postage — returns are your responsibility until we receive them.
How to request a return
If you have an account:
- Log in and go to Orders
- Select the order and click Return Items
- Follow the instructions — we'll confirm next steps by email
If you checked out as a guest:
Email sales@jcphardware.co.uk with your order number, or post your return to:
Unit 1A, Barncoose Industrial Estate
Barncoose, Redruth
Cornwall TR15 3RQ
Please include your order number and the name used on the order.
Faulty, damaged or incorrect items
Please contact us within 30 days of delivery if your item is:
- Faulty or not as described
- Damaged in transit (photos of the packaging help)
- Not what you ordered
We'll arrange a replacement or refund and email you a postage-paid returns label so you can send the item back at no cost to you.
Custom-made products
Items made to your specification (including ABS cylinders cut to code) can only be returned if:
- The product has a manufacturing fault
- It was damaged in transit
- We made an error fulfilling your specification
Custom items can't be returned due to incorrect measurements, key codes, or colour choices supplied by the customer — so please double-check your specification before ordering.
If you need to cancel a custom order, contact us as soon as possible. We may be able to cancel if production hasn't started.
Refunds
- Refunds are issued to your original payment method
- We typically process refunds within 2–3 working days of receiving your return
- Depending on your card issuer, please allow up to 10 working days in total for the refund to appear on your statement
- Upgraded delivery charges are non-refundable, unless your item is faulty, damaged or incorrect
This policy doesn't affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. For goods that are faulty, not as described, or not fit for purpose, you're entitled to a repair, replacement or refund under UK law regardless of our return policy.
Contact our team and we'll get it sorted as quickly as possible.